Frequently Asked Questions:
- How can I access my account on the new website?
- Why a new website?
- Do I need to backup my invoices and payment history?
- Will there be any downtime for my miners?
- When will the new website be launched?
- Will there be any disruption in my auto pay?
- Will all my data be transferred?
- What is Multi-factor authentication (MFA)?
- Why is Multi-factor authentication (MFA) required?
- How do I set up Multi-factor authentication?
If you have any additional questions or concerns feel free to submit a support ticket and we assist you.
How can I access my account on the new website?
We will migrate all of your account data to the new website. On launch day, you will simply have to update your password, and sign in as usual. To avoid any issues with password reset, please make sure your email address on file is updated to your current email before the new website launch. You will be notified leading up to the rollout.
To access your account on the new website you will have to reset your password. Simply hit the "Forgot Password?" link and check your email to kick off the password reset process. Once completed you will be able to log in as usual with your new password.
Why a new website?
Our new technology platform and database have been carefully designed to deliver lightning-fast speeds, consistent performance, and improved reliability. We're confident that you'll notice a significant difference in the speed and responsiveness of our website.
In addition to improved performance, we've also implemented enhanced security measures to protect your data and your identity.
Do I need to backup my invoices and payment history?
We will maintain and transfer all financial data. All invoices, credits and payment history will appear in the new website. All of your past account information will be available on the new website.
Will there be any downtime for my miners?
There will no impact to downtime for your miners, or deployment. However, if you have not set up your default pool for new miners, we recommend doing that now so that you start hashing as soon as your miner is available.
When will the new website be launched?
We will send email & blog updates in the coming month with exact dates. If you would like to sign up to email updates with another email address, you can do so here. Stay tuned!
Will there be any disruption in my auto pay?
No, there will not be any disruption in your auto pay. Your scheduled payments will continue as usual. However, please note that your account information will not be visible on the dashboard in the initial launch phase.
If you wish to have your payment information visible on the dashboard, you can easily update your account information. This will enable you to manage and monitor your payment details seamlessly.
Will all my data be transferred?
Yes, we are maintaining and transferring all data to the new website. That being said, if you do notice any discrepancies in the new website or have any questions please reach out by submitting a support ticket.
What is Multi-factor authentication (MFA)?
Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two verification factors to gain access to your Compass Mining account. Rather than just asking for a username and password, MFA requires one or more additional verification factors, which decreases the likelihood of a successful cyber attack.
Why is Multi-factor authentication (MFA) required?
To improve security we have enabled MFA by default for our customers.
How do I set up Multi-factor authentication?
When accessing the new website you will be required to reset your password. After you have reset your password you will be prompted to set up Multi-factor authentication (MFA) using an authentication app. If you don't already have an authentication app you can download one on your phone or within your browser. Below are some authentication apps to get you started:
- Google Authenticator
- Microsoft Authenticator
- Last Pass
Once installed you will be prompted to scan a QR code from the Compass Mining website. This will generate a rotating code that you can enter on login. Enabling MFA requires you to know the username and password while also having access to a physical device you own.