Can I keep my miner in SC and then mine after October?
Due to these new issues, we are no longer confident in the timelines provided to get machines online at this facility. Please let us know your preference for one of the three options.
Can I choose the facility?
Before we allocate your machines to a new facility, we will request your confirmation first. If you do not like the facility option presented to you, we will give you the opportunity to wait for another facility that will come online soon, rather than hosting your miner in a facility that you are not interested in.
What Facility is my ASIC going to? Will they be renewable?
The additional facilities we are verifying now are in the US and Canada. A number of them are renewable powered or natural gas powered.
Can my machines come online sooner than October 31st?
If you would prefer to get up and mining sooner, we recommend you to choose Option 1 with the target mining date of October 31, with the new facilities that are currently in our verification process.
Miners deploying October and onwards will keep the same online date.
If I choose a refund can I use the refund as credit for compass products? (August & September Batch Only)
Yes, you are able to use your refund towards any future compass product available on our hardware page
I paid in BTC. Will I get the same BTC back?
When we receive BTC it's converted into USD to pay for miners, so we would refund you based on the current value of BTC/USD.
Refunds will be based on the USD value at the time of purchase.
Is shipping included if I decided to have my machine shipped to a location of my choice?
Yes, Compass will cover the cost of shipping. For the August batch we would ship the miners this week, and then send the tracking info. It would take 2-3 weeks for the miners to arrive in USA or Canada. We use DHL/FEDEX/UPS.
If I decide to have my miner shipped, will I still get the same priority as miners that decide option 1.
Yes, we will make sure the customers who choose option 1 and have their miner shipped both get fair treatment.
Will Shipping back to the facility be covered?
When will my $500 credits get applied?
We will apply your credits to your dashboard by Friday 27th August. Each newly purchased machine can have a maximum of one delay credit applied.
I'm interested in selling my miner, how do I go about doing that?
We have prepared a form for customers to express interest in selling their South Carolina units (August and September batches only). The form can be found here: Link
Please note that it is an expression of interest only, and we can't guarantee that the units will be sold. For anyone that expresses interest through this form, we will correspond via email about selling opportunities.
Compass Mining hosted a Twitter Spaces Sunday for an Ask Me Anything (AMA) session to clarify the now cancelled deployment of Compass miners to South Carolina. You can find a link to the session here