We take pride in the level of service provided by our team and have some of the best technicians in the industry regularly assist our hosting partners with diagnostics and repairs. We have implemented a set of standards that are applied to our sites and our hosting partners. RMA service and repairs can take up to 6-8 weeks to complete in some cases. We are working to improve this timing every day. Preventive maintenance is performed by the sites at no additional cost to the customer. We do offer additional maintenance and cleaning service's along with parts at a competitive price. Below is the fee schedule and parts pricing.
ASIC Miner Parts
Estimated Days To Repair
|Power Supply||$500.00||14 days||3-10|
|Control Board||$300.00||14 days||3-10|
|Hashboard Repair||$475.00||14 days hashing||30-60|
*Shipping is also required for hashboard repairs in most cases.
If you would prefer a Certified Compass Mining Technician take a look at your machine this service is available at a discounted rate.
|Premium Ultrasonic Cleaning||$150.00||150||
This service removes dirt and dust. Restores hashboards to a like new condition. Done as needed
|Thermal Compound Replacement||$150.00||150||
This service should be done every 18-24 months. Price is per unit and includes the materials. Please contact us for a price quote on multiple units.
|Premium Service Package (All Above)||$300.00||150||
This combines all three services. Advanced diagnostic, cleaning and thermal compound replacement.
*Prices are subject to change.
Shipping Cost: (One-way)
- $100 flat rate (USA & Canada domestic)
- $300 international (Canada to HK or USA)
Why is there shipping for services?
Parts pricing includes the shipping cost, while services do not. Most of our facilities do not have the tools required for these advanced services. If the service is offered at the local facility you will not be charged for shipping.
How long will my repair take?
The estimated times are given based on previous experience and the number of tickets in the queue. The estimate is from the time the repair is approved till the miner is returned to the rack.
Why does my miner require international shipping?
Some warranty repairs require shipping to the manufacturer's facility. In this case, the repair is free but you must pay for the shipping. If you would prefer to pay for the part or repair, you do not have to wait for the miner to come back from the manufacturer.
About Our Standards
Due to some of the experiences we have had, Compass Mining sets high expectations for ourselves and our hosting partners. All KPIs are taken into consideration when the renewal of our hosting agreements comes up. If there is a breach of the SLA we will take swift action to rectify it, but this process takes time and consideration of many factors.
Please be aware that some of the sites we deal with may be short-handed or have supply chain issues at times. This is no excuse for delays, but if the level of service our hosting partners provide falls below expectations we implement a set of probationary KPIs that the facility must abide by. If the standards are not met the hosting provider is considered for contract termination.