Each miner produced is stickered with a unique identifier known as a serial number. The serial number is used to authenticate the miner and determine how much warranty is left on the device. This is common across most electronics. Customers commonly ask for serial numbers when purchasing mining hardware with Compass Mining. This is one way we show customers that they do in fact own a specific miner and that we are not a cloud mining service.
Where can I find my Serial Number?
Serial numbers are found in the customer dashboard under Hosting Orders. Here you will see all your miner purchases. If you expand the miner list by clicking on the down arrow you will see the corresponding serial numbers for each unit.
Why is my Serial Number missing?
If a serial number is not shown this means we are still working on populating this for you. We have sent out a request for all serial numbers to be reported by each of our facility partners. This is a big project as it involves unplugging and scanning in 10s of thousands of machines across many different facilities. This is ongoing and when your Serial Number has been recorded it will appear within your dashboard.
NOTE: Future deployments will have the serial numbers accounted for from the start avoiding this issue all together.