Neil Galloway

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Activity overview

Latest activity by Neil Galloway
  • Neil Galloway created an article,

    Parts and Services (Fees)

    We take pride in the level of service provided by our team and have some of the best technicians in the industry regularly assist our hosting partners with diagnostics and repairs. We have implemen...

  • Neil Galloway created an article,

    How are RMA and repairs handled?

    Warranties and Repairs Most new ASIC miners come with a 12-month warranty from the manufacturer. The manufacturer warranty period starts from the date the ASIC leaves the factory. As a result, ther...

  • Neil Galloway created an article,

    How is downtime monitored and tracked?

    We proactively monitor all miners and also use automated tools for monitoring  Please wait two hours for the miner to get back to full hashrate before submitting a support ticket. Downtime is trac...

  • Neil Galloway created an article,

    How are facility hosting credits calculated and applied?

    Hosting Credits Compass Mining's Service Level Agreement states an expectation of 95% uptime on a yearly basis. For reference, 5% downtime equates about 438 hours in a year. Downtime is defined as ...

  • Neil Galloway created an article,

    How can I pay for my miner and hosting?

    There are two different payment methods accepted when paying for your miner and hosting invoices, this article will break down the fees for each payment method and item.   Wire: Purchasing Miners:W...

  • Neil Galloway created an article,

    How are hosting fees calculated?

    When you buy a miner with hosting through Compass you will need to pay a monthly hosting fee for each miner. The hosting fee covers the electricity fee, facility security, customer service, and mon...