Submit a request

Choose the option that best describes your issue to help us get the ticket to the right department quickly and efficiently. If your miner has been offline for less than two hours, this could be due to cleaning or maintenance. -----Be sure to use the Email address associated with your Compass Account-----Please check our status page before submitting an ASIC offline ticket: http://status.compassmining.io.

Your email address

Full Name

Country of Operation

What city are you based in?

Are you a registered business?

We will ask for your business registration documents as part of our verification process

Legal name of Business Entity

Are you the rightful owner of X or authorized to complete this registration on behalf of the company?

Do you hold the Power Purchase Agreement or have a fixed power price from the Utility?

Is your all-in managed hosting rate less than $0.07 per kWh?

What is your all-in hosting rate to be shown on the Compass website?

Please enter as a simple decimal per kWh (eg: 0.0225, 0.05)

Do you have any fees for setting up new machines in your facility? If yes, how much is the setup fee per unit?

Please enter as a simple number per unit (eg: 0, 10)

Do you currently have ASIC miners available for purchase?

What is the minimum quantity of power (in kW) that can be reserved at your facility?

Enter a whole number (eg: 10, 50, 750)

Is there an on-site workshop at your facility?(optional)

Do you have 24-hour technical support?

What level of security is provided at your facility?

What is the full address of your facility?

We will never publicly share the exact location of your facility. This is used to generate shipping labels and coordinate transport of mining equipment to your location

Facility Description

Include any other information you would like to include about your facility to be displayed on your public profile

Additional Notes(optional)

If there is any other information you would like to provide to the Compass team to assist in our verification process, please include that here. We will not share anything entered here with customers or 3rd parties.

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible. Attachments are useful for certain requests.

Attachments(optional)

Add file or drop files here