Submit a request

Choose the option that best describes your issue to help us get the ticket to the right department quickly and efficiently. If your miner has been offline for less than two hours, this could be due to cleaning or maintenance. -----Be sure to use the Email address associated with your Compass Account-----Please check our status page before submitting an ASIC offline ticket: http://status.compassmining.io.

Your email address

Subject

Offline/Underhashing

Is your miner offline or underhashing?

Miner Worker Name(s)

Provide a list of miners (ie: 12x34x28). These can be found by logging into your mining pool account . Check out https://tinyurl.com/b8phyedc9 for more information.

MAC Address(optional)

Facility techs populate if known

Serial Number(optional)

Can be found on your customer dashboard miners page.

Mining Facility

Please select the facility location of your miner(s).

Repair Cost Pre Approval

Pre approving repair costs can reduce repair times if needed. For more information on pricing visit: https://support.compassmining.io/hc/en-us/articles/5738823210781

Watcher-link(optional)

Watcher links make it easier to troubleshoot issues. Some pools do not have watcher links. https://tinyurl.com/2p96uznn

Questions, details or other information.

Please enter the details of your request. A member of our support staff will respond as soon as possible. Attachments are useful if available.

Attachments(optional)

Add file or drop files here