What are Prepaid Credits?
Prepaid credits allow customers to purchase credits in advanced at a discount. These credits can be used to cover monthly hosting invoices, and repair bills. Customers can also use up to $500 in credits when purchasing new hardware.
Where can I Purchase Prepaid Credits?
Prepaid credits can be purchased by visiting your Compass Mining Dashboard clicking on "Offers" and going to the "Prepaid Credits" Tab.
Where can I View my Credit Balance?
Your credit balance can be viewed by visiting the Compass Mining Dashboard or by navigating to the credit history page.
Can I withdrawal Credits to my Bank account?
Marketplace payouts and Deposits can be withdrawn to your bank account. Prepaid and Downtime credits are not refundable.
What can I spend Credits on?
Credits can be spent on any invoice (hosting, repair or other). Customers can use up to $500 in credits for new hardware purchases.
Can I spend credits using Autopay?
Yes, customers have the option to prioritize credits when setting up autopay in their dashboard. Credits will be exhausted before any money is used from your bank or card.
Will Autopay cover all invoice types?
Autopay only covers hosting invoices. Customers will have to manually review and pay any repair or MISC invoices in their dashboard.
If my rate changes will my Prepaid Credit balance change?
In the unlikely event that there is a rate change, prepaid credits will not be adjusted.
How are prepaid credits calculated?
Prepaid credits can be purchased as a multiple of your total monthly hosting fee. Details will be displayed before completing your credit purchase.
Who is eligible for prepaid credits?
Prepaid credits can be purchased as a multiple of your total monthly hosting fee, therefore prepaid credits are available to anybody who already has a miner hosted with Compass Mining. Details will be displayed before completing your credit purchase.
Can I buy more than 12 months of prepaid credits?
Yes you can buy up to 36 months of credits at any time.
Can I use credits on hardware purchase?
Customers can use up to $500 in credits on any hardware purchases for home or hosted miners.
Where can I check my credit balance?
Credit balance can be checked in the customer dashboard. Here customers can see credit purchase, deposit and withdrawal history.
Will my credits expire?
Your credit balance with Compass Mining will not expire and can be used at any time. The balance will live with the account regardless of how many miners you have.
Can I use credits on a manual invoice?
Yes, credits can be used on a manual invoice. Please work with your sales team to have them apply credits towards you invoice.
What happens to my credit balance if I sell all my units?
Your credit balance with Compass Mining will not expire and can be used at any time. The balance will live with the account regardless of how many miners you have.
Can I buy prepaid credits for one of my multiple machines?
Prepaid Credits are only available for purchase for all of your miners and are calculated based on the total monthly hosting fee for your fleet. You cannot buy credits for a subset of your miners.
Will I be eligible for downtime credits if I purchase prepaid credits?
Yes prepaid credits are separate from any credits issued related to downtime. If your miner experiences downtime in a given month, then the appropriate credits will be issued to your Compass account.