Submitting a repair request - Antminer

Login or Create a Bitmain Account

1. Go to log in at https://www.bitmain.com/ 
2. Enter your username and password or click “Sign Up” to create an account.

Create A Repair Ticket  

1. Select support
2. Select Warranty and Repair
3. Select Create a Repair Ticket
4. Select Create a Repair Ticket
5. Select Add Device and complete the popup form.
6. Complete Logistics Information with accurate tracking number.
7. Select + New Address and complete the popup form.
8. Select your Repair Site Information
9. Complete Return Logistics information.
10. Fill out any remarks with repair details
11. Read and agree to Terms
12. Press Submit
13. Ship the Unit within 15 Days of Ticket Submission.

Resources

Bitmain Repair Guide:

• https://shop.bitmain.com/repairGuide

Authorized Repair Centers:

• https://support.bitmain.com/hc/en-us/articles/220138027
• We recommend using USA-DE for North America.